Terms & Conditions



Whilst we have taken all reasonable care to ensure that the information contained within these pages is accurate and current, we do not accept any liability for errors, omissions or changes to product specifications. We reserve the right to add, amend or delete information from this site at any time. You are advised to contact us for verification should you wish to rely on any information.


Sales & Enquires


For sales and enquiries, please call our experienced and friendly sales team on, Monday - Friday between 9:00am - 6:30pm, Saturday between 9:00am - 1:00pm.

All our e-mail may be recorded for training and quality purposes.


Availability and pricing


All products displayed are subject to availability. A Universal Mountain Bike sales representative will inform you as soon as possible if the goods you have ordered are unavailable or if the item(s) are available to place on order. All prices displayed on universalmountainbike.com are subject to change without notification. While Universal Mountain Bike will make every effort to ensure the prices displayed on the website are correct, prices are not guaranteed to be accurate. Prices and availability quoted on printed material was correct at time of publishing, however is subject to availability and price changes. In circumstances where prices differ to those displayed, a Universal Mountain Bike sales representative will inform you before dispatching the order and you will have the option of continuing with the order or not. All product prices are inclusive of VAT.


Orders & Delivery


Universal Mountain Bike offer Free UK Delivery on all orders that is normally 2-4 working days. Free UK Delivery includes Northern Ireland, Scottish Highlands, Scottish Islands, Channel Islands, Isle of Man and Isle of Wight.




At Universal Mountain Bike we guarantee to only send you quality products and we inspect everything thoroughly before we send our goods out to make sure they're in perfect condition. We also carefully package and protect everything so that it doesn't get damaged on its way. However, should you need to return an item, Universal Mountain Bike offer an outstanding 365 day returns policy as well as free returns on smaller parcels up to 10kg (Cabin baggage dimensions). For more details and instructions on how to return your item or for instructions on return items under Warranty, please read our full Returns Policy.




At Universal Mountain Bike, we believe that your personal privacy on the internet is important and are committed to keeping your data protected. Our Privacy Statement sets out our current policies and practices that are all in accordance with the Data Protection Act.


Customer Discounts/Offers


Universal Mountain Bike offer a range of benefits to previous customers and promotional offers to both new and existing customers, these offers are not valid for items purchased as part of an insurance replacement. The following rules apply to website offers, promotions and existing customer benefits:

  • Discounts are ONLY redeemable for purchases made on this website (www.universalmountainbike.com)
  • Discounts are only valid until the date published.
  • We reserve the right to end any website offers and promotions at any time including prior to the advertised end date without notice.


IMPORTANT: We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we may cancel your order at any time up to the point we send the product(s) to you. We will contact you where we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order you will receive a full refund of any charges paid in advance.


Promo codes


Universal Mountain Bike promo codes are redeemable online only and only one promo code can be used per customer per transaction. Univeral Mountain Bike hold the right to change or withdraw a promo code at any time.


In the event that you wish to return an item, refunds will only be given for the total amount paid after the promo code discount was been applied.


If you have any further questions regarding Universal Mountain Bike voucher codes do not hesitate to get in touch.


Promo Code offers do not apply to Gift Vouchers.


Price Match


At Universal Mountain Bike our objective is to offer the very best price possible, however, if you find a product cheaper elsewhere we will aim to match that price. All prices matched will be inclusive of any delivery charges. If you would like to know whether a product qualifies for price match or not please e-mail our sales team on sales@universalmountainbike.com where they will be happy to help.


The following Price Match stipulations apply:

  • The products must be identical. (e.g. size, colour, model year, brand, etc.)
  • The product must be in stock with the competitor and available for immediate dispatch. Any delivery charges will be taken into consideration.
  • We will not price match any 3rd party or auction sites such as Amazon and eBay.
  • The price to be matched must be advertised online (you must be able to provide proof of this via a URL) and it must be verifiable at the time the price match request is being processed.
  • All prices to be matched must be inclusive of VAT and in pounds sterling.
  • Price Match cannot be applied when the customer intends to pay using Gift Vouchers or through a V12 finance application.
  • We will not price match any goods that are part of promotions such as Buy One Get One Free offers or bundles.
  • We will not match any site which has clearly made a mistake in their pricing.
  • We will not match price or refund any differences after a sale is completed.


We will try to match any competitor’s price; however, we reserve the right to decline a price match.


Offers and promotions


Universal Mountain Bike may run multiple promotions at any given time. Each promotion will be subject to its own rules which must be met in order to be redeemed in the checkout. In addition to the individual promotion rules the following rules also apply:

  • Website offers and promotions cannot be used in conjunction with existing customer benefits.
  • Where a customer is eligible for customer benefits and wishes to apply a website offer or promotion in the basket, the higher of the two offers will apply.
  • By taking part in a Promotion or a Competition you give Universal Mountain Bike permission to add you to their marketing database. You can unsubscribe from our emails at any time in the footer of each email newsletter.