Testimonials

Read our customer reviews and shop with confidence

These are real reviews from our great customers who've trusted us with  their business year after year. Whatever you purchase or rent, online  or in our store, we very much appreciate your business.  We will do our  best to provide you with the best customer service and the funnest  cycling experiences.


 


 

These guys are awesome! Every time I go in they are helpful, honest and have a quick turnaround. JOSH - May 30, 2018., Customer

 


 

I had a great experience, I love the bike I got and I would highly recommend Universal Mountain Bike. NICK - May 29, 2018., Customer

 


 

We feel good about our experience with Universal Mountain Bike. The bike - a Raleigh three wheel bike is a good bike. A minor detail is that we requested and thought we ordered a Torker brand - but it turned out to be a Raleigh. When the guy who helped us when we picked the bike up explained that Raleigh had bought out Torker or merged with them or something like that we were still concerned. But after my wife rode the bike a number of times and compared it to a friends Torker bike it looks the same and is working well.  MARVIN - May 29, 2018., Customer
 


 

I had gone to several bike shops to resolve a problem that I had with my bike. After three bike shops could not figure out my problem it took the guys at Universal Mountain Bike about 30 seconds to figure it out. They treated me well and got me a great deal on new parts. I highly recommend Universal Mountain Bike. MIKE  - May 29, 2018., Customer


 

Matt went far and above what I would have expected him to do. He worked with Trek to get the repair costs covered by Trek. I'm very impressed with the Universal Mountain Bike dedication to their customers as well as Trek's commitment to their products. We certainly appreciate all of their help and service. LEE - May 28, 2018., Customer
 


 

I've been coming into Universal Mountain Bike since I was 10 years old to look at gear and bikes. They've been good to me since day one. Almost twenty years later, my wife and I came in to pick up some bikes and it was the best choice we could have made. The shop crew is passionate, knowledgeable, fair, honest, and just good friends. I highly recommend Universal Mountain Bike. MIKE - May 28, 2018., Customer


 

Always get excellent help & advice. I've been shopping here for 20 years. MARY - May 27, 2018., Customer

 


 

I love Universal Mountain Bike! Been going there for 15 years. KATIE - May 26, 2018., Customer
 


 

Amazing service and knowledge. MATT - May 24, 2018., Customer

 


 

Fantastic as usual. LARRY - May 23, 2018., Customer

 


 

Love everything about you guys! KATE - May 22, 2018., Customer

 


 

Always professional and I can rely on your work and advise. RICHARD - May 21, 2018., Customer

 


 

I found staff very helpful and knowledgeable about your products that were for sale. I brought my bike in for a tune up and tire change they answered my questions, gave me a time frame for the repairs to be completed and they were accurate in their estimations. I brought my sister in when she was shopping for her new bike. KAREN - May 20, 2018., Customer

 


 

The man who helped me was wonderful--so nice, helpful, did not make me feel invisible (my experience at another shop)--I love your store! JAN - May 17, 2018., Customer

 


 

You guys are the best bike shop and the reason I shop there. JOHN - May 17, 2018., Customer

 


 

Incredibly friendly and professional staff that was able to fix every bike problem I threw at them. JASEN - May 16, 2018., Customer

 


 

It was great, the salesman was very knowledgeable and professional. They made sure the bike was assembled the gift for my daughter for her graduation even though it was the next day. BECKY - May 15, 2018., Customer

 


 

Absolutely a top notch experience! Staffed with kind courteous techs that are knowledgeable and ready to address your needs. Thanks to everyone for making Universal Mountain Bike a great bike shop!!! EFF - May 14, 2018., Customer
 


 

This is the best Bike Shop. I have purchased several bikes and the service is great. I stopped in last week and wanted a tune up, but there is a long wait for the spring season riding. I asked if he could just check my tire pressure really quick and he quickly checked the tires and lubed the chain for me. Thanks for going out of your way to assist. NORM - May 13, 2018., Customer

 


 

Amazing customer service every time we enter. The workers at the front always show professionalism. JOSHUA - May 12, 2018., Customer

 


 

I bought my new Yeti online with your store. I live in Australia and it was a great experience. I had a family member pick it up for me about a week later. The bike is perfect and at a great price. Shelly L - May 8, 2018., Customer

 


 

Very knowledgeable, helpful and friendly. I would certainly visit Universal Mountain Bike overtime I require anything bike related. Thanks! GILES - May 7, 2018., Customer
 


 

You guys are great. I bought a Santa Cruz. Your attention to customers needs is fine and I really can't see any area to improve customer relations. RJ Z - May 5, 2018., Customer
 


 

The kid I bought the bike from was very professional and solid. Will recommend. Only wish you shop offered more accessories than it does now as well as the giant brand. DEWEY M - May 4, 2018., Customer

 


 

Always a pleasure doing business at Universal Mountain Bike. The staff is knowledgeable, and friendly. And I appreciate the extra effort given from the very moment I step thru the doors. Universal Mountain Bike has always meet the needs of my demands. I’ll be a customer for life. DANNY B - May 4, 2018., Customer


 

Knowledgeable staff left with the exact bike my son wanted at a great price. JEFF Z - May 3, 2018., Customer

 


 

I had great personnel service on the bike I bought. DAVE G - May 3, 2018., Customer

 


 

I always have a great experience going to Universal Mountain Bike and wouldn't think of going anywhere else. Crew generally care about their customers and the sport. They have always made me feel like a valued customer, taking their time to answer any questions and help with any problems. From my mountain bike, road bike, tri bike and now my wife's bike, and all the accessories in-between, they have done a great job from the sales to the maintenance and customer service, showing knowledge and skill in all the areas. DAREN K - May 1, 2018., Customer
 


 

Always great. DAVE J - May 1, 2018., Customer

 


 

I am very happy with the service I have received so far, I do need to come back for a tune up; but so far it’s been great. BRUCE W - April 29, 2018., Customer

 


 

I had a very positive experience at Universal Mountain Bike. CHARLOTTE A - April 28, 2018., Customer
 


 

Awesome customer service. Willing to help with what I needed. BRIAN H - April 26, 2018., Customer

 


 

I always have a great feeling about my experience with Universal Mountain Bike and all of the staff. MARK S - April 24, 2018., Customer
 


 

Excellent experience. Found exactly what I was looking for at a fair price. Definitely do business again. Brian K - April 24, 2018., Customer

 
 

Shipped promptly as described. Smooth experience. Brian A - April 23, 2018., Customer


 

great experience and great service, friendly, knowledgeable. BENITO T - April 23, 2018., Customer

 


 

Universal Mountain Bike was great. Answered all of my questions thoroughly and took the time to ensure I as satisfied with my purchase. BEKAH M - April 21, 2018., Customer

 


 

Service was great, answered all my questions and I have a fantastic new bike and helmet will be going back in the future. KEVIN V - April 20, 2018., Customer
 


 

Enjoyed the store and the team. They are very helpful and courteous. I will continue to use them as my go to for any bicycle or gear related items. BILL A - April 20, 2018., Customer

 


 

Always a great experience! ANGELA A - April 19, 2018., Customer

 


 

Staff was helpful and it’s clear that they build rapport with clientele :) BECKY P - April 19, 2018., Customer

 


 

Great place! Great people! Great products! QUAID Y - April 18, 2018., Customer

 


 

We have been really pleased with our purchase, just waiting for good weather to really enjoy the bike. RALPH & MARSHA J - April 18, 2018., Customer

 


 

These guys were great - both over the phone and in person. Helped us to get what we needed. BRYAN P - April 17, 2018., Customer

 


 

The staff are friendly, knowledgeable, and give excellent customer service! Universal Mountain Bike sells top quality products as well as quality service. ANGELA & KEN S - April 17, 2018., Customer

 


 

Great experience. Love the bike I bought. ALLEN M - April 16, 2018., Customer

 


 

You appeared very busy on Saturday, but I was very impressed how quickly someone was out to help us purchase a bike. I will be back. AARON A - April 15, 2018., Customer

 


 

I am always a bargain shopper, but because of your great customer service I always visit Universal Mountain Bike first and don't shop around as I usually would for almost anything else. So thanks. Only thing I would recommend is more women's cycling clothes. ALAN AND AMY S - April 14, 2018., Customer